octonomy Blog
Insights into the world of AI for complex processes
Your Content Goes HereRelease Note 1.15.0: KI-Agenten mit visuellen Antworten
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Maren Kaspers
Your Content Goes HereThe Compounding Cost of Misunderstood Documentation
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Sydni Williams-Shaw
Your Content Goes HereHow Misunderstood Documentation Drives Up Escalations and Repeat Dispatches
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Sydni Williams-Shaw
Your Content Goes HereHow AI for Field Service Is Tackling Some the Industry’s Biggest Challenges
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Sydni Williams-Shaw
Your Content Goes HereWhich AI Actually Works for Technical Field Service
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Sydni Williams-Shaw
Your Content Goes Hereoctonomy announces Frank Piotraschke as Chief Revenue Officer
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Maren Kaspers
Your Content Goes Hereoctonomy Raises $20 Million in Seed Round to Accelerate Delivery of Agentic AI for Complex Service Workflows
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Maren Kaspers-
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Release Note 1.15.0: KI-Agenten mit visuellen Antworten
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Maren Kaspers -
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Release Note 1.14.0: More chat automation, fewer hurdles
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Maren Kaspers 
Your Content Goes HereWhen German quality meets US pragmatism: octonomy goes US
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Maren Kaspers
Your Content Goes HereImplementing AI in customer service: complex automation for German SMEs
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Maren Kaspers
Your Content Goes HereWhat is an AI agent and how does it differ from a simple chatbot?
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Maren Kaspers-
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Release Note 1.12.0: Knowledge filter & extended chat integration
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Maren Kaspers 
Your Content Goes HereAI customer service: Why good response quality is more important than speed
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Maren Kaspers
Your Content Goes HereThe State of AI in Customer Service 2025: The ultimate guide for IT decision-makers
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Maren Kaspers
Your Content Goes HereHow an AI agent works: A look under the bonnet of reasoning and multi-agent systems
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Maren Kaspers-
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Feature release: more intelligent routing systems and direct user feedback
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Maren Kaspers 
Your Content Goes HereWhy AI is becoming indispensable in customer service, especially for SMEs
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Maren Kaspers
